# Hamelin Trust Community Support Service

*Operated by Hamelin Trust.*

Hamelin Trust Community Support Service is a CQC-regulated home-care agency in Billericay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/07/2018

## Practical info

- Postcode: CM12 0DU
- Registered manager: Baldock, Luke
- Local authority: Essex
- Region: East
- City: Billericay
- Last CQC check: 13/Jul/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, positive culture with accessible management and effective complaints handling.
  - Published: 2021-10-30
- Finding
  - Evidence: No missed visits reported by families; staff communicated promptly on the rare occasions of delays.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative development of the U Matter 2 project in response to local community need.
  - Published: 2021-10-30
- Finding
  - Evidence: Improved quality monitoring including an independent external consultant conducting audits.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff training and supervision, including specialist training in epilepsy, dementia and palliative care.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective risk management with practical, common-sense solutions that avoided unnecessary restriction.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised, flexible care plans that reflected individual needs, preferences, religion and communication styles.
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent, well-matched staff teams fostered strong relationships with people and families, with families citing up to 4 years of continuity with the same carer.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: the internal audits were also a good quality; they were not carried out in a structured way.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: Care plans in the U Matter 2 side of the service, did not provide sufficiently detailed information and guidance about people's needs.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: care plans did not always distinguish between the different legal responsibilities when caring for children, young adults and adults.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff training was practical, relevant, and included specialist areas such as autism, diabetes, and hydrotherapy support.
  - Published: 2021-01-24
- Finding
  - Evidence: Safe recruitment procedures were in place including all legally required checks for staff working with children and vulnerable adults.
  - Published: 2021-01-24
- Finding
  - Evidence: Service was flexible and responsive to changes, including family emergencies, and advocated for people facing discrimination at leisure venues.
  - Published: 2021-01-24
- Finding
  - Evidence: Personalised, detailed care plans including 'This book is about me' sections with photos made plans accessible to people.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received regular one-to-one supervision every four to six weeks with constructive feedback and development opportunities.
  - Published: 2021-01-24
- Finding
  - Evidence: Robust safeguarding training was in place, including for trustees, and a quarterly safeguarding group reviewed and made decisions to keep people safe.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff knew people well, treated them with kindness, dignity and respect, and promoted independence and choice.
  - Published: 2021-01-24
- **leadership** _(moderate)_
  - Evidence: there had been a number of changes in leadership which had impacted on the overall organisation of the service.
  - Published: 2021-01-24
- **governance** _(moderate)_
  - Evidence: targeted and robust audits had not been consistently carried out within the community services section.
  - Published: 2021-01-24
- **communication_with_families** _(moderate)_
  - Evidence: The only issue is that there is a lot of swapping of staff, often the office don't tell us in advance and we only hear on the day itself which can be traumatic for [person].
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1033895377

HomeCare Compass is an independent guide and is not affiliated with the CQC.