# The Care and Support Group Tyneside

*Operated by The Care and Support Group Ltd.*

The Care and Support Group Tyneside is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2022

## Practical info

- Postcode: NE15 8NZ
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 07/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-07

### effective

- Finding
  - Staff working with other agencies; Supporting people to live healthier lives, access healthcare services
  - Published: 2022-07-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-07

### Other

- Finding
  - Evidence: Staff felt valued and supported by management, with recognition schemes such as carer of the month
  - Published: 2022-07-07
- Finding
  - Evidence: Effective quality monitoring through audits and spot checks
  - Published: 2022-07-07
- Finding
  - Evidence: Strong partnership working with other healthcare professionals
  - Published: 2022-07-07
- Finding
  - Evidence: Person-centred care plans developed with people and families, including choice of staff gender
  - Published: 2022-07-07
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and references
  - Published: 2022-07-07
- Finding
  - Evidence: Medicines were managed safely with electronic recording and competency assessments
  - Published: 2022-07-07
- Finding
  - Evidence: Staff were consistently kind, caring and compassionate, with positive feedback from people and relatives
  - Published: 2022-07-07
- **medication_management** _(minor)_
  - Evidence: The provider was in the process of updating their medicines policy in line with transferring to electronic recording.
  - Published: 2022-07-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-07

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-07
- Finding
  - Using medicines safely
  - Published: 2022-07-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-07
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2022-07-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10329660089

HomeCare Compass is an independent guide and is not affiliated with the CQC.