# Evolving Care Limited Congleton

*Operated by Evolving Care Limited.*

Evolving Care Limited Congleton is a CQC-regulated home-care agency in Congleton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2023

## Practical info

- Postcode: CW12 1DY
- Registered manager: Jones, Shauna
- Local authority: Cheshire East
- Region: North West
- City: Congleton
- Last CQC check: 02/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked effectively with local authority and other professionals
  - Published: 2023-02-02
- Finding
  - Evidence: Registered manager transparent, open and clear about regulatory responsibilities
  - Published: 2023-02-02
- Finding
  - Evidence: Quality assurance officer in post; surveys analysed and improvements actioned
  - Published: 2023-02-02
- Finding
  - Evidence: Complaints investigated appropriately with lessons learned and outcomes fed back to people
  - Published: 2023-02-02
- Finding
  - Evidence: Medication safely managed with competency-checked staff and appropriately signed MARs
  - Published: 2023-02-02
- Finding
  - Evidence: Structured induction process including training, shadowing and evaluation of new starters
  - Published: 2023-02-02
- Finding
  - Evidence: Person-centred care plans reflecting individual lifestyle, preferences, cultural and religious backgrounds
  - Published: 2023-02-02
- Finding
  - Evidence: Real-time monitoring system for staff arrival times and lone worker safety
  - Published: 2023-02-02
- Finding
  - Evidence: Robust staff recruitment with appropriate checks to confirm suitability to support vulnerable people
  - Published: 2023-02-02
- **record_keeping** _(minor)_
  - Evidence: people had asked for changes to their times and had agreed that carers could leave earlier. This information had not always been relayed to office staff.
  - Published: 2023-02-02
- **missed_or_late_visits** _(minor)_
  - Evidence: calls that should have lasted 30 minutes were completed far earlier. Some early morning calls were not attended until up to 2 hours later and some evening calls started up to 2 hours earlier.
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10318902715

HomeCare Compass is an independent guide and is not affiliated with the CQC.