# Voyage(DCA) Greater Manchester

*Operated by Voyage 1 Limited.*

Voyage(DCA) Greater Manchester is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2022

## Practical info

- Postcode: M12 4BB
- Registered manager: Peacock, Lois
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 08/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-16
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2022-11-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-16

### Other

- Finding
  - Evidence: MCA and DoLS were applied correctly, with appropriate external professional involvement and least restrictive practices evidenced.
  - Published: 2022-11-16
- Finding
  - Evidence: The provider worked effectively in partnership with health and social care professionals including GPs and community learning disability teams.
  - Published: 2022-11-16
- Finding
  - Evidence: Care plans were detailed, person-centred and promptly updated when needs changed, reflecting the principles of right support, right care and right culture.
  - Published: 2022-11-16
- Finding
  - Evidence: Robust safeguarding systems were in place with staff demonstrating a good understanding of when and how to raise concerns.
  - Published: 2022-11-16
- Finding
  - Evidence: Staff received regular supervision and appraisal, and the registered manager invested in developing staff skills and confidence.
  - Published: 2022-11-16
- Finding
  - Evidence: People were supported to engage in a wide range of activities including adaptive skiing at Chill Factor, promoting community inclusion and independence.
  - Published: 2022-11-16
- Finding
  - Evidence: Person-centred risk assessments were comprehensive, with access to a positive behaviour support specialist to devise individualised risk management plans.
  - Published: 2022-11-16
- Finding
  - Evidence: Staff were kind and respectful, upholding people's right to privacy and dignity, with over 98.5% of people reporting their privacy was respected in the most recent customer satisfaction survey.
  - Published: 2022-11-16

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-16
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2022-11-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-16
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-16
- Finding
  - Staffing and recruitment
  - Published: 2022-11-16
- Finding
  - Using medicines safely
  - Published: 2022-11-16

### well_led

- Finding
  - Engaging and involving people, the public and staff; Working in partnership with others
  - Published: 2022-11-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-16
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care
  - Published: 2022-11-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10318541762

HomeCare Compass is an independent guide and is not affiliated with the CQC.