# Flexi Direct Ltd

Flexi Direct Ltd is a CQC-regulated home-care agency in Oxford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2022

## Practical info

- Postcode: OX4 4GP
- Local authority: Oxfordshire
- Region: South East
- City: Oxford
- Last CQC check: 17/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-03

### Other

- Finding
  - Evidence: Strong partnership working with GPs, OTs, district nurses and social workers
  - Published: 2022-09-03
- Finding
  - Evidence: Monthly medicine audits and competency checks for safe medicines administration
  - Published: 2022-09-03
- Finding
  - Evidence: Approachable and supportive registered manager fostering open culture
  - Published: 2022-09-03
- Finding
  - Evidence: Person-centred care plans regularly reviewed and reflecting people's preferences
  - Published: 2022-09-03
- Finding
  - Evidence: Staff received induction, training and shadowing with regular supervision/spot checks
  - Published: 2022-09-03
- Finding
  - Evidence: Robust recruitment processes including DBS, references and right-to-work checks
  - Published: 2022-09-03
- **governance** _(minor)_
  - Evidence: at the time of inspection an action plan had yet to be formally documented
  - Published: 2022-09-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-03
- Finding
  - Using medicines safely
  - Published: 2022-09-03
- Finding
  - Staffing and recruitment
  - Published: 2022-09-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-03

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-09-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-03
- Finding
  - Understanding and acting on the duty of candour
  - Published: 2022-09-03
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-09-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10317601223

HomeCare Compass is an independent guide and is not affiliated with the CQC.