# Hales Group Limited - Peterborough

*Operated by Hales Group Limited.*

Hales Group Limited - Peterborough is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2022

## Practical info

- Postcode: PE1 5TX
- Registered manager: Wootton, Laura
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 10/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-10
- Finding
  - Supporting people to eat and drink enough; working with other agencies; accessing healthcare
  - Published: 2022-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-10

### Other

- Finding
  - Evidence: Strong communication and duty of candour practices with families
  - Published: 2022-08-10
- Finding
  - Evidence: Effective quality assurance with multiple layers of governance including a compliance team
  - Published: 2022-08-10
- Finding
  - Evidence: Approachable and well-liked registered manager promoting a positive, open culture
  - Published: 2022-08-10
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, often going 'over and above'
  - Published: 2022-08-10
- Finding
  - Evidence: Person-centred care planning involving people, relatives and external professionals
  - Published: 2022-08-10
- Finding
  - Evidence: Robust infection prevention and control procedures with correct PPE use
  - Published: 2022-08-10
- Finding
  - Evidence: Safe medication administration with regular competency assessments
  - Published: 2022-08-10
- Finding
  - Evidence: Staff well-trained including in specific needs such as dementia awareness, tube feeding and end of life care
  - Published: 2022-08-10
- Finding
  - Evidence: No missed care calls reported; people informed when staff were running late
  - Published: 2022-08-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-10
- Finding
  - Using medicines safely
  - Published: 2022-08-10
- Finding
  - Staffing and recruitment
  - Published: 2022-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2022-08-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-08-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10308546309

HomeCare Compass is an independent guide and is not affiliated with the CQC.