# Life4ever H.C.S Ltd

*Operated by Life4Ever H.C.S. Ltd.*

Life4ever H.C.S Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2023

## Practical info

- Postcode: LE4 3BR
- Registered manager: Chipere, Excillia
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-22

### Other

- Finding
  - Evidence: Systems in place for quality monitoring including audits of care records, timeliness of care calls, and analysis of survey feedback.
  - Published: 2023-02-22
- Finding
  - Evidence: Staff supported to attain The Care Certificate; regular staff meetings and one-to-one supervisions maintained.
  - Published: 2023-02-22
- Finding
  - Evidence: Registered manager attended local authority webinars and participated in the Skills for Care registered managers forum to support continuous improvement.
  - Published: 2023-02-22
- Finding
  - Evidence: Care packages were personalised and tailored to individual preferences, with people and family members involved in assessment and review.
  - Published: 2023-02-22
- Finding
  - Evidence: Registered manager promoted an open, inclusive culture, conducting unannounced spot checks and working alongside staff to maintain quality.
  - Published: 2023-02-22
- Finding
  - Evidence: Staff administered medicines safely with competency regularly assessed; people encouraged to maintain independence in managing their own medicines.
  - Published: 2023-02-22
- Finding
  - Evidence: Robust recruitment process including DBS checks, induction alongside experienced staff, and ongoing supervision and observed practice.
  - Published: 2023-02-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-22
- Finding
  - Using medicines safely
  - Published: 2023-02-22
- Finding
  - Staffing and recruitment
  - Published: 2023-02-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-02-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-02-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10299278990

HomeCare Compass is an independent guide and is not affiliated with the CQC.