# Platinum Healthcare Services

*Operated by Platinum Healthcare Services Limited.*

Platinum Healthcare Services is a CQC-regulated home-care agency in Alcester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/03/2023

## Practical info

- Postcode: B50 4JS
- Registered manager: Wiseman, Jay
- Local authority: Warwickshire
- Region: West Midlands
- City: Alcester
- Last CQC check: 16/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-04-23

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-04-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-23

### Other

- Finding
  - Evidence: Staff issued with lone working grab bags including personal alarms, blankets and torches.
  - Published: 2024-04-23
- Finding
  - Evidence: People's cultural and religious beliefs were identified during the assessment process.
  - Published: 2024-04-23
- Finding
  - Evidence: People were supported to access healthcare services and staff proactively liaised with GPs and other professionals.
  - Published: 2024-04-23
- Finding
  - Evidence: Grab sheets in care plans provided key emergency information to support hospital admissions.
  - Published: 2024-04-23
- Finding
  - Evidence: Staff received training in safeguarding, medicines administration, infection control and end of life awareness.
  - Published: 2024-04-23
- Finding
  - Evidence: Accessible information formats provided including visual pain charts, large print leaflets and a mobile library with audio books.
  - Published: 2024-04-23
- Finding
  - Evidence: Staff were recruited safely with references and DBS checks completed before commencement.
  - Published: 2024-04-23
- Finding
  - Evidence: People and relatives gave consistently positive feedback about staff being kind, caring and compassionate.
  - Published: 2024-04-23
- **incident_learning** _(minor)_
  - Evidence: We have learnt about whistleblowing but I feel that when we put concerns across they are not dealt with and the problem is still ongoing.
  - Published: 2024-04-23
- **leadership** _(moderate)_
  - Evidence: I don't feel very supported by management as everyone that is higher up are either friends or family so they protect each other and not staff.
  - Published: 2024-04-23

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-23
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-23
- Finding
  - Using medicines safely
  - Published: 2024-04-23
- Finding
  - Staffing and recruitment
  - Published: 2024-04-23
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2024-04-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-23
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2024-04-23
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10291171527

HomeCare Compass is an independent guide and is not affiliated with the CQC.