# Solihull Village

*Operated by The ExtraCare Charitable Trust.*

Solihull Village is a CQC-regulated home-care agency in Solihull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: B90 2EL
- Registered manager: Hartland-Crane, Karin
- Local authority: Solihull
- Region: West Midlands
- City: Solihull
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: No missed calls reported; one person noted staff 'come on time within the 15 minute slot they have and they have not ever missed a call.'
  - Published: 2023-01-26
- Finding
  - Evidence: People were supported to maintain and regain independence, with consent obtained in line with MCA requirements.
  - Published: 2023-01-26
- Finding
  - Evidence: The registered manager fostered an open, approachable culture with regular feedback sought from people, relatives and staff.
  - Published: 2023-01-26
- Finding
  - Evidence: Robust quality assurance systems including audits and provider oversight were in place.
  - Published: 2023-01-26
- Finding
  - Evidence: A Well-being facilitator provided health promotion clinics and groups, supporting people to access healthcare.
  - Published: 2023-01-26
- Finding
  - Evidence: Care plans were personalised, regularly reviewed, and included detailed life histories to help staff know each person.
  - Published: 2023-01-26
- Finding
  - Evidence: Staff received appropriate induction, training and ongoing support; new staff were introduced to people as part of induction.
  - Published: 2023-01-26
- Finding
  - Evidence: Effective infection prevention and control practices were in place with up-to-date PPE guidance.
  - Published: 2023-01-26
- Finding
  - Evidence: Medicines were managed safely with required training and competency checks in place for staff.
  - Published: 2023-01-26
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well supported by kind, caring staff who knew them well.
  - Published: 2023-01-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-26
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-26
- Finding
  - Planning personalised care; End of life care and support
  - Published: 2023-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26

### well_led

- Finding
  - Engaging and involving people; continuous learning and improving care; working in partnership
  - Published: 2023-01-26
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2023-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10285717693

HomeCare Compass is an independent guide and is not affiliated with the CQC.