# Caringhearts Support Services Ltd

Caringhearts Support Services Ltd is a CQC-regulated home-care agency in Bridgwater.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: TA6 3EW
- Registered manager: Chiyangwa, Memory
- Local authority: Somerset
- Region: South West
- City: Bridgwater
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-10-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-01

### Other

- Finding
  - Evidence: PPE was consistently used and proactively supplied on a rolling basis to all service locations.
  - Published: 2023-10-01
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references, with good induction and ongoing training including dementia care.
  - Published: 2023-10-01
- Finding
  - Evidence: Effective partnership working with health professionals including hospital teams, GPs, SALT, and local hospice for end-of-life care.
  - Published: 2023-10-01
- Finding
  - Evidence: Strong person-centred culture promoted by the registered manager, with open feedback mechanisms and high satisfaction scores.
  - Published: 2023-10-01
- Finding
  - Evidence: Staff were described as kind, caring and respectful, supporting people's privacy, dignity and independence.
  - Published: 2023-10-01
- Finding
  - Evidence: Thorough pre-care assessments and regularly reviewed, personalised care plans ensured effective, needs-led support.
  - Published: 2023-10-01
- Finding
  - Evidence: Medicines were managed safely with completed MAR charts, regular audits, and in-person competency checks by the registered manager.
  - Published: 2023-10-01
- Finding
  - Evidence: People and relatives consistently reported feeling safe, with staff knowledgeable about individual risks and always available without staffing shortages.
  - Published: 2023-10-01

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-10-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-01

### safe

- Finding
  - Preventing and controlling infection; Learning lessons when things go wrong
  - Published: 2023-10-01
- Finding
  - Using medicines safely
  - Published: 2023-10-01
- Finding
  - Staffing and recruitment
  - Published: 2023-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-10-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10285412143

HomeCare Compass is an independent guide and is not affiliated with the CQC.