# Main Office

*Operated by Tailored Care Services Ltd.*

Main Office is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2022

## Practical info

- Postcode: WF1 5EZ
- Registered manager: Molife, Trevor
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-21
- Finding
  - Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-12-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-21

### Other

- Finding
  - Evidence: Effective partnership working with community health and social care professionals
  - Published: 2022-12-21
- Finding
  - Evidence: Open and positive culture with staff able to raise concerns and suggestions that were listened to and implemented
  - Published: 2022-12-21
- Finding
  - Evidence: Management team conducted regular audits, spot checks and gathered feedback via questionnaires and telephone calls
  - Published: 2022-12-21
- Finding
  - Evidence: The deputy manager undertook a 'train the trainer' course to deliver training internally
  - Published: 2022-12-21
- Finding
  - Evidence: Person-centred care plans were regularly reviewed and reflected individual needs and preferences
  - Published: 2022-12-21
- Finding
  - Evidence: Staff received training in safeguarding, medicines management, infection control and the Mental Capacity Act
  - Published: 2022-12-21
- Finding
  - Evidence: People were supported by a regular team of staff who knew them well, promoting continuity of care
  - Published: 2022-12-21
- **other** _(minor)_
  - Evidence: We recommend the provider consider current best practice guidance on staff recruitment and take action to update their practice accordingly.
  - Published: 2022-12-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-21
- Finding
  - Using medicines safely
  - Published: 2022-12-21
- Finding
  - Staffing and recruitment
  - Published: 2022-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-21

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-12-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-21
- Finding
  - How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
  - Published: 2022-12-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10285367346

HomeCare Compass is an independent guide and is not affiliated with the CQC.