# Right at Home Chichester & Bognor Regis

*Operated by Caring Hearts Homecare Ltd.*

Right at Home Chichester & Bognor Regis is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/10/2021

## Practical info

- Postcode: PO19 8FX
- Registered manager: Webb, Samantha
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 02/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-02

### Other

- Finding
  - Evidence: Collaborative working with health and social care professionals, including use of hospital passports for continuity.
  - Published: 2021-10-02
- Finding
  - Evidence: Registered manager demonstrated clear understanding of duty of candour and regulatory responsibilities.
  - Published: 2021-10-02
- Finding
  - Evidence: Strong governance framework with regular quality assurance checks on medicines, care plans, and risk management.
  - Published: 2021-10-02
- Finding
  - Evidence: Complaints procedure was in place and people felt confident raising concerns.
  - Published: 2021-10-02
- Finding
  - Evidence: People and relatives praised staff as kind, compassionate, and respectful, going above and beyond expectations.
  - Published: 2021-10-02
- Finding
  - Evidence: Staff were well trained, inducted via the Care Certificate, and supported with ongoing development opportunities.
  - Published: 2021-10-02
- Finding
  - Evidence: Holistic, person-centred assessments incorporated protected characteristics, personal histories, and individual preferences.
  - Published: 2021-10-02
- Finding
  - Evidence: Medicines management was robust with monthly audits, competency assessments, and clear care plans guiding administration.
  - Published: 2021-10-02
- Finding
  - Evidence: Consistent, small core team provided continuity of care; people were never rushed and calls were punctual.
  - Published: 2021-10-02

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-02
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-02
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-02
- Finding
  - Using medicines safely
  - Published: 2021-10-02
- Finding
  - Staffing and recruitment
  - Published: 2021-10-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-02

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2021-10-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10280585316

HomeCare Compass is an independent guide and is not affiliated with the CQC.