# Westmorland Homecare - Lancaster & Morecambe

*Operated by Westmorland Homecare Limited.*

Westmorland Homecare - Lancaster & Morecambe is a CQC-regulated home-care agency in Lancaster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 24/09/2022

## Practical info

- Postcode: LA1 1UR
- Registered manager: Stainer, Daniel
- Local authority: Lancashire
- Region: North West
- City: Lancaster
- Last CQC check: 24/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-09-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-24
- Finding
  - Supporting people to eat and drink and access healthcare services
  - Published: 2022-09-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-24

### Other

- Finding
  - Evidence: Compassionate end-of-life care including free counselling for staff and a 'Caring after loss' service for bereaved families
  - Published: 2022-09-24
- Finding
  - Evidence: Committed leadership with effective auditing, quality assurance, duty of candour understanding and engagement with people and staff
  - Published: 2022-09-24
- Finding
  - Evidence: Robust safeguarding, recruitment, medicines management and infection prevention and control practices
  - Published: 2022-09-24
- Finding
  - Evidence: Strong communication support including specialist training (e.g. Team Teach), braille statement of purpose, multiple formats and languages
  - Published: 2022-09-24
- Finding
  - Evidence: Innovative approaches to reducing loneliness, including monthly community social events and reuniting people with old friends
  - Published: 2022-09-24
- Finding
  - Evidence: Highly person-centred and flexible service that adapted to changing needs, with detailed personalised care plans and 'personal story' documents
  - Published: 2022-09-24
- Finding
  - Evidence: Exceptionally caring staff who consistently went above and beyond, often in their own time, to support people's wellbeing and independence
  - Published: 2022-09-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-24
- Finding
  - Using medicines safely
  - Published: 2022-09-24
- Finding
  - Staffing and recruitment
  - Published: 2022-09-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-09-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-24
- Finding
  - Managers and staff being clear about their roles; continuous learning; duty of candour
  - Published: 2022-09-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10280201096

HomeCare Compass is an independent guide and is not affiliated with the CQC.