# Right at Home Loughborough

*Operated by Newcombe Home Care Services Limited.*

Right at Home Loughborough is a CQC-regulated home-care agency in Loughborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/08/2022

## Practical info

- Postcode: LE11 1JP
- Registered manager: Moseley, Claire
- Local authority: Leicestershire
- Region: East Midlands
- City: Loughborough
- Last CQC check: 03/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; privacy, dignity and independence
  - Published: 2022-08-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-03
- Finding
  - Supporting people to eat and drink enough; access healthcare services
  - Published: 2022-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-03

### Other

- Finding
  - Evidence: Visible, approachable nominated individual promoting an open culture and duty of candour
  - Published: 2022-08-03
- Finding
  - Evidence: Robust quality assurance systems including electronic monitoring of care call times
  - Published: 2022-08-03
- Finding
  - Evidence: Person-centred care with detailed support plans reflecting routines, preferences and life history
  - Published: 2022-08-03
- Finding
  - Evidence: Structured induction, ongoing training, supervision, annual appraisal and unannounced spot checks
  - Published: 2022-08-03
- Finding
  - Evidence: Detailed risk assessments developed with people and reviewed regularly
  - Published: 2022-08-03
- Finding
  - Evidence: Medicines safely managed with annual training, competency reassessments, PRN protocols and regular audits
  - Published: 2022-08-03
- Finding
  - Evidence: Sufficient staff deployed with regular core team; calls on time and people received care as planned
  - Published: 2022-08-03
- Finding
  - Evidence: Every person said the service was safe and care was delivered by kind, compassionate and dedicated care workers
  - Published: 2022-08-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-08-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-03
- Finding
  - Using medicines safely
  - Published: 2022-08-03
- Finding
  - Staffing and recruitment
  - Published: 2022-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-03

### well_led

- Finding
  - Duty of candour
  - Published: 2022-08-03
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-08-03
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements
  - Published: 2022-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership
  - Published: 2022-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10279316580

HomeCare Compass is an independent guide and is not affiliated with the CQC.