# Senior Health Care Cornwall

*Operated by Senior Health Care Group Ltd.*

Senior Health Care Cornwall is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/07/2023

## Practical info

- Postcode: TR1 2XN
- Registered manager: Fawole, Omotayo
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 13/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-07-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-13

### Other

- Finding
  - Evidence: Staff supported people to maintain independence and develop new skills.
  - Published: 2023-07-13
- Finding
  - Evidence: People had access to meaningful activities tailored to their preferences and cultural backgrounds.
  - Published: 2023-07-13
- Finding
  - Evidence: The service worked in partnership with key organisations and made referrals to relevant professionals when necessary.
  - Published: 2023-07-13
- Finding
  - Evidence: People and relatives provided positive feedback about staff, describing them as exceptional and trustworthy.
  - Published: 2023-07-13
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-07-13
- Finding
  - Evidence: Care and support plans were personalised and reflected people's needs and aspirations.
  - Published: 2023-07-13
- Finding
  - Evidence: People were involved in planning their own care and making decisions about how their needs were met.
  - Published: 2023-07-13
- Finding
  - Evidence: Staff received training in safeguarding and understood who to contact internally and externally if they had any safeguarding concerns.
  - Published: 2023-07-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-13
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-07-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-13
- Finding
  - Staffing and recruitment
  - Published: 2023-07-13
- Finding
  - Using medicines safely
  - Published: 2023-07-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10272751952

HomeCare Compass is an independent guide and is not affiliated with the CQC.