# Gracious Healthcare Services Ltd

Gracious Healthcare Services Ltd is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/06/2022

## Practical info

- Postcode: WS3 2XE
- Registered manager: Carpenter, Antionnette
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 10/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-10

### Other

- Finding
  - Evidence: Good partnership working with health and social care professionals
  - Published: 2022-06-10
- Finding
  - Evidence: Effective infection control including PPE use and COVID-19 testing
  - Published: 2022-06-10
- Finding
  - Evidence: Open, transparent registered manager responsive to feedback and acting immediately on issues
  - Published: 2022-06-10
- Finding
  - Evidence: Good staff training including for complex care (PEG, catheter, hoisting, nebuliser)
  - Published: 2022-06-10
- Finding
  - Evidence: Person-centred pre-admission assessments fully involving people and families
  - Published: 2022-06-10
- Finding
  - Evidence: Kind and caring staff who knew people well and supported dignity and independence
  - Published: 2022-06-10
- Finding
  - Evidence: People and relatives consistently said they felt safe and well supported
  - Published: 2022-06-10
- **staff_training** _(minor)_
  - Evidence: Two of the staff training records we looked at had not been signed 'as completed'. For example, when the staff member had completed their induction, their first shadow review or their start date.
  - Published: 2022-06-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-10
- Finding
  - Staffing and recruitment
  - Published: 2022-06-10
- Finding
  - Using medicines safely
  - Published: 2022-06-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2022-06-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-06-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10272518016

HomeCare Compass is an independent guide and is not affiliated with the CQC.