# Severn Valley Home Care Offices

*Operated by Severn Valley Home Care Ltd.*

Severn Valley Home Care Offices is a CQC-regulated home-care agency in Bridgnorth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/07/2022

## Practical info

- Postcode: WV16 4BB
- Registered manager: Garratt, Jacqueline
- Local authority: Shropshire
- Region: West Midlands
- City: Bridgnorth
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager engaged with local provider forums and kept up to date with best practice.
  - Published: 2025-12-12
- Finding
  - Evidence: Accessible information provided to people, including large print for those with visual impairments.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe medicines management with competency assessments and guidelines for 'when required' medicines.
  - Published: 2025-12-12
- Finding
  - Evidence: Good working relationships with local healthcare professionals, GP practices and district nurse teams.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received structured induction, Care Certificate training, shadow shifts and ongoing supervision.
  - Published: 2025-12-12
- Finding
  - Evidence: Registered manager provided strong leadership with regular spot checks, quality monitoring and open culture.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective communication systems kept relatives promptly informed of changes.
  - Published: 2025-12-12
- Finding
  - Evidence: Kind, compassionate staff team who treated people with dignity, respect and promoted independence.
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred care planning with people and relatives involved in assessment and review of care plans.
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe and protected from abuse; staff trained to recognise and respond to safeguarding concerns.
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10256887172

HomeCare Compass is an independent guide and is not affiliated with the CQC.