# Elegance Care and Support

*Operated by Elegance Care and Support Ltd.*

Elegance Care and Support is a CQC-regulated home-care agency in Houghton Le Spring.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/07/2022

## Practical info

- Postcode: DH5 0AX
- Registered manager: Hodgkins, Debbie
- Local authority: Sunderland
- Region: North East
- City: Houghton Le Spring
- Last CQC check: 26/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Staff worked in partnership with external health professionals to achieve positive outcomes for people.
  - Published: 2022-07-27
- Finding
  - Evidence: Registered manager promoted an open, honest and approachable culture.
  - Published: 2022-07-27
- Finding
  - Evidence: Person-centred care plans detailing individual needs, preferences, communication needs and end-of-life wishes.
  - Published: 2022-07-27
- Finding
  - Evidence: Effective quality assurance system including regular audits, surveys and stakeholder feedback.
  - Published: 2022-07-27
- Finding
  - Evidence: Robust safeguarding processes with timely reporting to the local authority and regular safeguarding training.
  - Published: 2022-07-27
- Finding
  - Evidence: Staff received comprehensive induction, regular training, supervisions, spot checks and annual appraisals.
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines were safely administered by trained staff with regular audits and no reported issues.
  - Published: 2022-07-27
- Finding
  - Evidence: People and relatives consistently praised staff as kind, compassionate, punctual and reliable, with no missed calls reported.
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-07-27
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10256158264

HomeCare Compass is an independent guide and is not affiliated with the CQC.