# SureCare Chelsea

*Operated by Raida Care London Ltd.*

SureCare Chelsea is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: SW6 3HH
- Registered manager: Mohamed, Raida
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-06
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Good partnership working with healthcare professionals such as OTs and physiotherapists
  - Published: 2022-07-06
- Finding
  - Evidence: Safe recruitment with DBS and pre-employment checks
  - Published: 2022-07-06
- Finding
  - Evidence: Effective audit and monitoring systems including spot checks and telephone monitoring
  - Published: 2022-07-06
- Finding
  - Evidence: Positive, open culture with strong staff support and career development
  - Published: 2022-07-06
- Finding
  - Evidence: Personalised care planning reviewed in response to changing needs
  - Published: 2022-07-06
- Finding
  - Evidence: Consistent staff supporting each person, building rapport and understanding needs
  - Published: 2022-07-06
- Finding
  - Evidence: Safe medicines management using electronic MAR with audits and competency checks
  - Published: 2022-07-06
- Finding
  - Evidence: Effective safeguarding processes and a culture where staff feel confident to raise concerns
  - Published: 2022-07-06
- **person_centred_care** _(minor)_
  - Evidence: Care plans did not always contain detailed information about people's preferred food and drinks
  - Published: 2022-07-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-06
- Finding
  - Planning personalised care
  - Published: 2022-07-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-07-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10245080845

HomeCare Compass is an independent guide and is not affiliated with the CQC.