# Nanny Care Services Ltd

Nanny Care Services Ltd is a CQC-regulated home-care agency in Slough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Not rated |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 23/11/2022

## Practical info

- Postcode: SL1 1FQ
- Registered manager: Adedayo, Billyamin
- Local authority: Slough
- Region: South East
- City: Slough
- Last CQC check: 23/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-13

### Other

- Finding
  - Evidence: People were supported to have maximum choice and control in line with MCA principles.
  - Published: 2022-12-13
- Finding
  - Evidence: A complaints policy and procedure was in place and historical complaints were handled appropriately.
  - Published: 2022-12-13
- Finding
  - Evidence: Positive feedback from people and relatives indicated satisfaction with care and staff attitude.
  - Published: 2022-12-13
- Finding
  - Evidence: Adequate supplies of personal protective equipment were available and COVID-19 guidance was followed.
  - Published: 2022-12-13
- Finding
  - Evidence: Staff received training relevant to their role, including infection prevention, safeguarding, MCA, and dignity/privacy.
  - Published: 2022-12-13
- Finding
  - Evidence: Sufficient staff were deployed to care for the person using the service; calls were on time with no evidence of missed or cancelled calls.
  - Published: 2022-12-13
- **infection_control** _(minor)_
  - Evidence: The manager had not reported mandatory data online about infection prevention and control. We had prompted the manager on more than one occasion to use the national tracking system.
  - Published: 2022-12-13
- **consent_capacity** _(minor)_
  - Evidence: The manager was uncertain about how to check a person's lasting power of attorney, enduring power of attorney or Court of Protection orders.
  - Published: 2022-12-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-13
- Finding
  - Using medicines safely
  - Published: 2022-12-13
- Finding
  - Staffing and recruitment
  - Published: 2022-12-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-13

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-12-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10244960159

HomeCare Compass is an independent guide and is not affiliated with the CQC.