# MiHomecare - Tower Hamlets

*Operated by MiHomecare Limited.*

MiHomecare - Tower Hamlets is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/01/2022

## Practical info

- Postcode: E2 9DA
- Registered manager: Joseph, Lisa
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 08/Jan/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider was implementing a new care management system that had already improved documentation quality and oversight.
  - Published: 2022-01-08
- Finding
  - Evidence: Robust risk assessment systems were in place including specialist assessments for conditions such as diabetes and epilepsy.
  - Published: 2022-01-08
- Finding
  - Evidence: The provider demonstrated openness and duty of candour, cooperating with the local authority and issuing a service-user apology letter for communication shortfalls.
  - Published: 2022-01-08
- Finding
  - Evidence: Care plans were personalised and detailed, covering life stories, cultural needs, dietary preferences and individual choices.
  - Published: 2022-01-08
- Finding
  - Evidence: Staff received thorough induction aligned to the Care Certificate, regular supervision, and quarterly spot checks in people's homes.
  - Published: 2022-01-08
- Finding
  - Evidence: Medicines were safely managed with electronic MAR records, audits and staff competency checks in place.
  - Published: 2022-01-08
- Finding
  - Evidence: People felt safe and reported care workers were kind, respectful and arrived on time, with calls delivered on time more than 89% of the time.
  - Published: 2022-01-08
- **governance** _(minor)_
  - Evidence: The service did not have a registered manager as the previous manager had recently left the service.
  - Published: 2022-01-08
- **record_keeping** _(minor)_
  - Evidence: Some care plans slightly conflicted with what care workers recorded doing every day, however the provider was carrying out reviews of people's information as part of their transfer to a new system.
  - Published: 2022-01-08
- **cultural_competency** _(minor)_
  - Evidence: Two people we spoke with told us their family member required a Bengali speaking care worker but the provider had not been able to facilitate this.
  - Published: 2022-01-08
- **incident_learning** _(moderate)_
  - Evidence: An issue had occurred where a failed visit had taken place and this was not promptly reported to the local authority.
  - Published: 2022-01-08
- **communication_with_families** _(moderate)_
  - Evidence: A common theme with complaints had been the communication from the office. This had been highlighted in meetings with the local authority and the provider had accepted this was an area for development.
  - Published: 2022-01-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10218920548

HomeCare Compass is an independent guide and is not affiliated with the CQC.