# Nyadowa Care

*Operated by Nyadowa Services Limited.*

Nyadowa Care is a CQC-regulated home-care agency in Potters Bar.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/05/2022

## Practical info

- Postcode: EN6 3LT
- Registered manager: Masaya, Landiso
- Local authority: Hertfordshire
- Region: East
- City: Potters Bar
- Last CQC check: 14/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-05-21

### effective

- Finding
  - Is the service effective?
  - Published: 2022-05-21

### Other

- Finding
  - Evidence: Registered manager open, honest and submitting notifications to CQC; improvement plan in place
  - Published: 2022-05-21
- Finding
  - Evidence: Strong person-centred culture with staff dedicated and passionate about the people they support
  - Published: 2022-05-21
- Finding
  - Evidence: Staff worked effectively with external health professionals leading to improved outcomes
  - Published: 2022-05-21
- Finding
  - Evidence: Thorough pre-service assessments focused on preferences as well as care needs
  - Published: 2022-05-21
- Finding
  - Evidence: Robust recruitment checks completed in line with legislation
  - Published: 2022-05-21
- Finding
  - Evidence: People supported safely with medicines, including PRN protocols and competency checks
  - Published: 2022-05-21
- Finding
  - Evidence: Care visits happened on time and lasted the correct duration with consistent staff
  - Published: 2022-05-21
- Finding
  - Evidence: Staff trained in safeguarding and knew how to report concerns
  - Published: 2022-05-21
- Finding
  - Evidence: People and relatives were positive about the safe, kind and compassionate care received
  - Published: 2022-05-21
- **supervision_appraisal** _(minor)_
  - Evidence: formalising systems for staff supervision and collecting feedback from people, relatives and the staff team
  - Published: 2022-05-21
- **care_planning** _(minor)_
  - Evidence: not all of the information staff knew about people's likes and dislikes were recorded in support plans to support new staff members
  - Published: 2022-05-21
- **record_keeping** _(minor)_
  - Evidence: risk assessments would have benefitted from more specific detail to guide staff in some areas of people's support
  - Published: 2022-05-21
- **governance** _(moderate)_
  - Evidence: most of the information about managing the service being 'in their head'. They told us they still needed to develop systems for monitoring aspects of the service
  - Published: 2022-05-21
- **governance** _(moderate)_
  - Evidence: this system was not working effectively and there were numerous errors relating to staff signing in and out for visits and the length of visits being recorded incorrectly
  - Published: 2022-05-21

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-05-21

### safe

- Finding
  - Is the service safe?
  - Published: 2022-05-21

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-05-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10212572454

HomeCare Compass is an independent guide and is not affiliated with the CQC.