# SeeAbility - Kent Supported Living

*Operated by The Royal School for the Blind.*

SeeAbility - Kent Supported Living is a CQC-regulated home-care agency in Sandwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/07/2022

## Practical info

- Postcode: CT7 9DQ
- Registered manager: Thompson, Kellie
- Local authority: Kent
- Region: South East
- City: Sandwich
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-01

### Other

- Finding
  - Evidence: Open culture with staff feeling valued and able to raise concerns
  - Published: 2022-07-01
- Finding
  - Evidence: Accessible Information Standard followed with personalised communication tools
  - Published: 2022-07-01
- Finding
  - Evidence: Compliance with Mental Capacity Act and best interest decision-making
  - Published: 2022-07-01
- Finding
  - Evidence: Strong multi-disciplinary working with healthcare professionals
  - Published: 2022-07-01
- Finding
  - Evidence: Comprehensive assessments with positive behaviour support plans
  - Published: 2022-07-01
- Finding
  - Evidence: Robust infection prevention and control measures including PPE and COVID-19 testing
  - Published: 2022-07-01
- Finding
  - Evidence: Safe medicines management following STOMP principles
  - Published: 2022-07-01
- Finding
  - Evidence: Effective safeguarding systems with appropriately trained staff
  - Published: 2022-07-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-01
- Finding
  - Using medicines safely
  - Published: 2022-07-01
- Finding
  - Staffing and recruitment
  - Published: 2022-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-07-01
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-07-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10212079624

HomeCare Compass is an independent guide and is not affiliated with the CQC.