# Helping Hands Nantwich

*Operated by Midshires Care Limited.*

Helping Hands Nantwich is a CQC-regulated home-care agency in Nantwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/11/2022

## Practical info

- Postcode: CW5 5RP
- Local authority: Cheshire East
- Region: North West
- City: Nantwich
- Last CQC check: 02/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-02
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-02

### Other

- Finding
  - Evidence: Robust quality assurance including audits, spot checks, surveys and an action plan to develop the service
  - Published: 2022-11-02
- Finding
  - Evidence: Open, person-centred culture with 'moment of kindness' award and responsive registered manager
  - Published: 2022-11-02
- Finding
  - Evidence: Service worked within the principles of the MCA with consent, capacity assessments and best interest decisions recorded
  - Published: 2022-11-02
- Finding
  - Evidence: Personalised support plans developed with involvement of people and relatives
  - Published: 2022-11-02
- Finding
  - Evidence: Electronic medication administration records enabled ongoing oversight and timely action on changes
  - Published: 2022-11-02
- Finding
  - Evidence: Staff were suitably trained, supervised and completed the Care Certificate as part of induction
  - Published: 2022-11-02
- Finding
  - Evidence: People and relatives reported feeling safe and were positive about familiar staff who arrived as expected
  - Published: 2022-11-02
- **governance** _(minor)_
  - Evidence: The registered manager had submitted notifications, apart from in two cases which had been an oversight, clarification was provided during the inspection.
  - Published: 2022-11-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-02
- Finding
  - Using medicines safely
  - Published: 2022-11-02
- Finding
  - Staffing and recruitment
  - Published: 2022-11-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-02

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-11-02
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-11-02
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-11-02
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10210970499

HomeCare Compass is an independent guide and is not affiliated with the CQC.