# Trustline Care

*Operated by Trustline Care Ltd.*

Trustline Care is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/12/2022

## Practical info

- Postcode: HA9 9FN
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 29/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-05

### Other

- Finding
  - Evidence: Robust complaints procedure clearly explaining complaint stages.
  - Published: 2023-01-05
- Finding
  - Evidence: Service promoted people's privacy, dignity and independence effectively.
  - Published: 2023-01-05
- Finding
  - Evidence: Registered manager engaged with local authority provider calls for continuous learning.
  - Published: 2023-01-05
- Finding
  - Evidence: Positive quality assurance feedback received from people using the service.
  - Published: 2023-01-05
- Finding
  - Evidence: Comprehensive medicines policy and competency assessment framework in place.
  - Published: 2023-01-05
- Finding
  - Evidence: Registered manager demonstrated strong understanding of safeguarding responsibilities.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff punctual and flexible; relatives confirmed carers always arrived on time.
  - Published: 2023-01-05
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and relatives.
  - Published: 2023-01-05
- Finding
  - Evidence: Detailed risk assessments were in place covering environment and personal care tasks.
  - Published: 2023-01-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-01-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10210512918

HomeCare Compass is an independent guide and is not affiliated with the CQC.