# Link Care Solutions

*Operated by Link Care Solutions Limited.*

Link Care Solutions is a CQC-regulated home-care agency in Ashton-under-lyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/09/2023

## Practical info

- Postcode: OL7 0NT
- Registered manager: Wright, Lisa
- Local authority: Tameside
- Region: North West
- City: Ashton-under-lyne
- Last CQC check: 20/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-20
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-09-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-20

### Other

- Finding
  - Evidence: Staff encouraged people to maintain independence where possible during personal care.
  - Published: 2023-09-20
- Finding
  - Evidence: Safeguarding policies were in place and staff demonstrated good knowledge of abuse types and reporting responsibilities.
  - Published: 2023-09-20
- Finding
  - Evidence: The manager was responsive and proactive, contacting healthcare professionals on behalf of people using the service.
  - Published: 2023-09-20
- Finding
  - Evidence: Staff supported people compassionately at the end of their lives with a specific end of life care plan in place.
  - Published: 2023-09-20
- Finding
  - Evidence: Care plans were personalised and updated as staff got to know people, with evidence of family involvement.
  - Published: 2023-09-20
- Finding
  - Evidence: Staff treated people with dignity and respect; one relative stated 'They're really kind and I've nothing but praise for them all'.
  - Published: 2023-09-20
- Finding
  - Evidence: Medicines were administered appropriately and an electronic system enabled live monitoring and oversight of medication administration.
  - Published: 2023-09-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-20
- Finding
  - Staffing and recruitment
  - Published: 2023-09-20
- Finding
  - Using medicines safely
  - Published: 2023-09-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-20
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10204884770

HomeCare Compass is an independent guide and is not affiliated with the CQC.