# Nurse Plus UK - Truro

*Operated by Nurse Plus and Carer Plus (UK) Limited.*

Nurse Plus UK - Truro is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 24/06/2022

## Practical info

- Postcode: TR4 9NY
- Registered manager: Dickinson, Arwen
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 24/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-24
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-06-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-24

### Other

- Finding
  - Evidence: Medicines managed safely with regular competency checks and audits
  - Published: 2022-06-24
- Finding
  - Evidence: Person-centred initiatives such as knitted hearts during lockdown and video calls to reduce isolation
  - Published: 2022-06-24
- Finding
  - Evidence: Excellent partnership working with healthcare professionals and other agencies
  - Published: 2022-06-24
- Finding
  - Evidence: Robust auditing and quality assurance scoring 'green' with no concerns
  - Published: 2022-06-24
- Finding
  - Evidence: Free training open to families to help them care for loved ones
  - Published: 2022-06-24
- Finding
  - Evidence: Strong support for staff during COVID-19 including face-to-face supervision and mental health buddy system
  - Published: 2022-06-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-24
- Finding
  - Using medicines safely
  - Published: 2022-06-24
- Finding
  - Staffing and recruitment
  - Published: 2022-06-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-24

### well_led

- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-06-24
- Finding
  - Duty of candour
  - Published: 2022-06-24
- Finding
  - Working in partnership with others
  - Published: 2022-06-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10204544161

HomeCare Compass is an independent guide and is not affiliated with the CQC.