# Community Response Team Mid Hants

*Operated by Hampshire County Council.*

Community Response Team Mid Hants is a CQC-regulated home-care agency in Winchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/08/2023

## Practical info

- Postcode: SO23 8UJ
- Registered manager: Brown, Anna
- Local authority: Hampshire
- Region: South East
- City: Winchester
- Last CQC check: 10/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-10

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-10
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-08-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-10
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-10

### Other

- Finding
  - Evidence: Robust infection control practices with PPE use consistently observed by people receiving care
  - Published: 2023-08-10
- Finding
  - Evidence: Accessible Information Standard met including use of picture boards and sensory team referrals for people with communication needs
  - Published: 2023-08-10
- Finding
  - Evidence: Positive organisational culture with high staff morale and good teamwork
  - Published: 2023-08-10
- Finding
  - Evidence: Effective governance and quality assurance systems with regular reviews and feedback mechanisms
  - Published: 2023-08-10
- Finding
  - Evidence: Strong, supportive leadership with experienced registered manager praised by both staff and people using the service
  - Published: 2023-08-10
- Finding
  - Evidence: Person-centred care with people involved at every stage of assessment and treatment planning
  - Published: 2023-08-10
- Finding
  - Evidence: Staff were well trained in safeguarding, MCA, infection control, medication and risk management with regular competency checks
  - Published: 2023-08-10
- Finding
  - Evidence: Effective multi-disciplinary approach to assessment and treatment planning involving occupational therapists and other professionals
  - Published: 2023-08-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-10
- Finding
  - Improving care quality in response to complaints or concerns and learning lessons
  - Published: 2023-08-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-08-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-10
- Finding
  - Using medicines safely
  - Published: 2023-08-10
- Finding
  - Staffing and recruitment
  - Published: 2023-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-10

### well_led

- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2023-08-10
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10204310286

HomeCare Compass is an independent guide and is not affiliated with the CQC.