# M C Care Solutions Ltd

M C Care Solutions Ltd is a CQC-regulated home-care agency in Bournemouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/08/2024

## Practical info

- Postcode: BH8 8QS
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Bournemouth
- Last CQC check: 23/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-25

### Other

- Finding
  - Evidence: Clear personalised care plans promptly updated when needs or circumstances changed.
  - Published: 2022-10-25
- Finding
  - Evidence: Robust medicines management with competency checks and electronic alerts for overdue medicines.
  - Published: 2022-10-25
- Finding
  - Evidence: Open-door culture fostered by registered manager, with no formal complaints ever received.
  - Published: 2022-10-25
- Finding
  - Evidence: Service worked proactively with health professionals, making timely referrals and acting swiftly on recommendations.
  - Published: 2022-10-25
- Finding
  - Evidence: People and relatives consistently described staff as kind, caring, respectful and not rushing care.
  - Published: 2022-10-25
- Finding
  - Evidence: Staff received monthly supervision, regular unannounced spot checks, and ongoing shadow shifts.
  - Published: 2022-10-25
- Finding
  - Evidence: Electronic care recording system provided real-time alerts for missed or late care calls and medicines, enabling prompt follow-up.
  - Published: 2022-10-25
- Finding
  - Evidence: Registered manager carefully managed staffing levels to avoid taking on more care packages than could be safely sustained.
  - Published: 2022-10-25
- **governance** _(minor)_
  - Evidence: a recent staff file audit had not identified some omissions in the recruitment of one member of staff... the audit tool did not specify this either.
  - Published: 2022-10-25
- **care_planning** _(minor)_
  - Evidence: care plans did not all detail the signs and symptoms staff should be concerned about and what to do if they observed them.
  - Published: 2022-10-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-25
- Finding
  - End of life care and support
  - Published: 2022-10-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-10-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-25
- Finding
  - Using medicines safely
  - Published: 2022-10-25
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2022-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-25
- Finding
  - Staffing and recruitment
  - Published: 2022-10-25

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-25
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10204180885

HomeCare Compass is an independent guide and is not affiliated with the CQC.