# PCAS Kent Ltd

PCAS Kent Ltd is a CQC-regulated home-care agency in Faversham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 30/07/2025

## Practical info

- Postcode: ME13 8GD
- Registered manager: Payne, Melanie
- Local authority: Kent
- Region: South East
- City: Faversham
- Last CQC check: 30/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-30
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-12-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-30

### Other

- Finding
  - Evidence: Provider engaged with Kent Integrated Care Alliance and Skills for Care forums, keeping up to date with best practice.
  - Published: 2022-12-30
- Finding
  - Evidence: Robust MCA and consent practices with appropriate Court of Protection authorisations and IMCA access.
  - Published: 2022-12-30
- Finding
  - Evidence: Strong community access and social inclusion support with people engaged in activities, holidays and employment.
  - Published: 2022-12-30
- Finding
  - Evidence: People were actively involved in staff recruitment, tenants' meetings, and planning their own care.
  - Published: 2022-12-30
- Finding
  - Evidence: Incidents and accidents were well managed with lessons learned shared in team and handover meetings.
  - Published: 2022-12-30
- Finding
  - Evidence: Effective safeguarding systems with good multi-agency working; staff confident in identifying and reporting abuse.
  - Published: 2022-12-30
- Finding
  - Evidence: Person-centred care plans with clear short and long-term goals reviewed regularly in key worker meetings.
  - Published: 2022-12-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-12-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-30
- Finding
  - Using medicines safely
  - Published: 2022-12-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-30
- Finding
  - Staffing and recruitment
  - Published: 2022-12-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-30
- Finding
  - Continuous learning and improving care; governance and quality performance
  - Published: 2022-12-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10200463066

HomeCare Compass is an independent guide and is not affiliated with the CQC.