# Northbrook

*Operated by Assure HealthCare Group (South) Ltd.*

Northbrook is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SO16 6RB
- Local authority: Southampton
- Region: South East
- City: Southampton
- Last CQC check: 18/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-08

### Other

- Finding
  - Evidence: The service promoted maximum independence, privacy and dignity, including people holding their own key fobs and staff seeking permission before entering bedrooms.
  - Published: 2023-02-08
- Finding
  - Evidence: Relatives and staff consistently praised the registered manager and management team for responsiveness, transparency and approachability.
  - Published: 2023-02-08
- Finding
  - Evidence: Open, inclusive and supportive culture with approachable leadership and effective quality assurance processes including audits of medication, IPC, health and safety and finances.
  - Published: 2023-02-08
- Finding
  - Evidence: Strong multi-agency working with health and social care professionals including epilepsy nurses, SLTs and community learning disability teams.
  - Published: 2023-02-08
- Finding
  - Evidence: People were supported to lead active, independent lives with a wide variety of hobbies, activities and social opportunities.
  - Published: 2023-02-08
- Finding
  - Evidence: The service used a wide range of augmentative communication tools (PECS, Makaton, Now and Next boards, sand timers) to meet people's communication needs.
  - Published: 2023-02-08
- Finding
  - Evidence: Staff received robust induction, specialist training, regular supervision and were supported in their professional development.
  - Published: 2023-02-08
- Finding
  - Evidence: Detailed, person-centred care and support plans using Positive Behaviour Support (PBS) were regularly reviewed and kept up to date.
  - Published: 2023-02-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-08
- Finding
  - End of life care and support
  - Published: 2023-02-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-02-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-08
- Finding
  - Using medicines safely
  - Published: 2023-02-08
- Finding
  - Staffing and recruitment
  - Published: 2023-02-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10199983359

HomeCare Compass is an independent guide and is not affiliated with the CQC.