# In Safe Hands Care and Support Ltd

*Operated by In Safe Hands Care And Support Ltd.*

In Safe Hands Care and Support Ltd is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/04/2022

## Practical info

- Postcode: S13 9LQ
- Registered manager: Goodwin, Sarah
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 28/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and respecting privacy, dignity and independence
  - Published: 2022-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-22
- Finding
  - Staff working with other agencies; supporting access to healthcare
  - Published: 2022-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-06-22

### Other

- Finding
  - Evidence: Good partnership working with GPs, social workers and district nurses
  - Published: 2022-06-22
- Finding
  - Evidence: Safe recruitment processes and thorough induction including shadowing
  - Published: 2022-06-22
- Finding
  - Evidence: Well-led service with strong management presence, audits, spot checks and continuous improvement
  - Published: 2022-06-22
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect, promoting independence
  - Published: 2022-06-22
- Finding
  - Evidence: Person-centred care plans with people involved in reviews and decisions
  - Published: 2022-06-22
- Finding
  - Evidence: Effective infection prevention and control including PPE use and daily lateral flow testing
  - Published: 2022-06-22
- Finding
  - Evidence: Medicines were managed safely with regular training, competency assessments and audits
  - Published: 2022-06-22
- Finding
  - Evidence: People consistently reported feeling safe and that staff arrived on time with good continuity of care
  - Published: 2022-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-22
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-22
- Finding
  - Managers and staff understanding roles, quality performance and continuous learning
  - Published: 2022-06-22
- Finding
  - Duty of Candour and regulatory responsibilities
  - Published: 2022-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10199400837

HomeCare Compass is an independent guide and is not affiliated with the CQC.