# Pheonix Healthcare

*Operated by Pheonix Healthcare Ltd.*

Pheonix Healthcare is a CQC-regulated home-care agency in High Wycombe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/04/2022

## Practical info

- Postcode: HP11 1EZ
- Registered manager: Shah, Yasir
- Local authority: Buckinghamshire
- Region: South East
- City: High Wycombe
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-27

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-27

### Other

- Finding
  - Evidence: Service worked in partnership with local authority and health/social care professionals
  - Published: 2022-04-27
- Finding
  - Evidence: Medicines administration records were satisfactorily completed
  - Published: 2022-04-27
- Finding
  - Evidence: Incidents and accidents were recorded and investigated appropriately
  - Published: 2022-04-27
- Finding
  - Evidence: Adequate supplies of personal protective equipment and infection control training in place
  - Published: 2022-04-27
- Finding
  - Evidence: People's independence, dignity and privacy were respected and promoted
  - Published: 2022-04-27
- Finding
  - Evidence: People and relatives said staff were kind and caring; provider maintained a log of compliments
  - Published: 2022-04-27
- **cultural_competency** _(minor)_
  - Evidence: There was no information about whether the service tried to match same language speaking staff or having the written care plan translated in order for the person to understand their care plan.
  - Published: 2022-04-27
- **complaints_handling** _(minor)_
  - Evidence: It also provided CQC contact details to share concerns but did not provide information about people's right to complain to an Ombudsman.
  - Published: 2022-04-27
- **medication_management** _(minor)_
  - Evidence: Some staff had competency assessments. We advised the nominated individual that staff required competency checks completed by a competent assessor.
  - Published: 2022-04-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-27
- Finding
  - Using medicines safely
  - Published: 2022-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-27
- Finding
  - Staffing and recruitment
  - Published: 2022-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-27
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10198525686

HomeCare Compass is an independent guide and is not affiliated with the CQC.