# Unique Homecare Lincoln Ltd

Unique Homecare Lincoln Ltd is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2022

## Practical info

- Postcode: LN6 3QN
- Registered manager: Taylor, Kelly
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-27
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Dignity, privacy and independence embedded in practice, with flexible person-led support
  - Published: 2022-07-27
- Finding
  - Evidence: Strong partnership working with GPs, community nurses, Skills for Care and Lincolnshire Care Association
  - Published: 2022-07-27
- Finding
  - Evidence: Open, transparent leadership following duty of candour, with prompt action on inspector feedback
  - Published: 2022-07-27
- Finding
  - Evidence: Safe recruitment with DBS checks and references, and appropriate staffing levels
  - Published: 2022-07-27
- Finding
  - Evidence: Comprehensive staff induction, Care Certificate support, regular supervisions and access to additional training
  - Published: 2022-07-27
- Finding
  - Evidence: Innovative approaches such as a no-uniform policy to reduce stigma and a care planning app for people and relatives to review their care
  - Published: 2022-07-27
- Finding
  - Evidence: Strong person-centred culture with minimum 45-minute care calls to support social interaction and wellbeing
  - Published: 2022-07-27
- Finding
  - Evidence: Exceptionally kind and caring staff who went above and beyond, e.g. printing a poem for a person and taking photos abroad to share personal memories
  - Published: 2022-07-27
- **incident_learning** _(minor)_
  - Evidence: There were a small number of accidents and incidents recorded with some evidence of learning lessons when things went wrong.
  - Published: 2022-07-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10178265067

HomeCare Compass is an independent guide and is not affiliated with the CQC.