# Harmony Healthcare

*Operated by Grapecroft Limited.*

Harmony Healthcare is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: SE1 2LX
- Registered manager: Metzger, Rachel
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End-of-life care plans developed collaboratively with palliative care teams for children with life-limiting conditions
  - Published: 2023-06-07
- Finding
  - Evidence: Cultural, religious and equality needs respected, including same-gender staffing requests
  - Published: 2023-06-07
- Finding
  - Evidence: Complaints investigated appropriately and used as opportunities for service improvement
  - Published: 2023-06-07
- Finding
  - Evidence: Effective quality monitoring including internal audits and an externally commissioned quality audit
  - Published: 2023-06-07
- Finding
  - Evidence: Positive culture of openness; staff felt supported and confident to raise concerns
  - Published: 2023-06-07
- Finding
  - Evidence: Strong multi-disciplinary working with healthcare professionals, CCGs and local authorities
  - Published: 2023-06-07
- Finding
  - Evidence: Person-centred care plans including individualised communication support plans and passports for non-verbal children
  - Published: 2023-06-07
- Finding
  - Evidence: Thorough, holistic pre-admission assessments involving families and professionals before care commenced
  - Published: 2023-06-07
- Finding
  - Evidence: Regular clinical supervision and spot checks by the clinical management team ensured care was delivered to best practice standards
  - Published: 2023-06-07
- Finding
  - Evidence: Specialist training provided for epilepsy, tracheostomy, ventilation, oxygen and suctioning care with competency assessments
  - Published: 2023-06-07
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, references and identity verification ensured only suitable staff were employed
  - Published: 2023-06-07
- Finding
  - Evidence: Families consistently praised staff as kind, caring and skilled in using complex equipment safely for children with complex needs
  - Published: 2023-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10177937832

HomeCare Compass is an independent guide and is not affiliated with the CQC.