# Caremax Support Services Ltd

Caremax Support Services Ltd is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 06/05/2022

## Practical info

- Postcode: WV4 6JX
- Registered manager: Reid, Chantelle
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 06/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-12
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-12

### Other

- Finding
  - Evidence: The provider understood and was meeting their duty of candour.
  - Published: 2022-05-12
- Finding
  - Evidence: People had personalised care plans, communication plans and end of life care plans reflecting their preferences.
  - Published: 2022-05-12
- Finding
  - Evidence: Capacity assessments were completed in line with the MCA and the provider worked with other professionals.
  - Published: 2022-05-12
- Finding
  - Evidence: People's dignity, privacy and independence were promoted; staff knew people well and supported their preferences.
  - Published: 2022-05-12
- Finding
  - Evidence: Staff received a five day induction and training in people's specific healthcare needs such as diabetes.
  - Published: 2022-05-12
- Finding
  - Evidence: People were supported by staff trained in medicines administration and had access to timely health professional support.
  - Published: 2022-05-12
- Finding
  - Evidence: Staff were trained in safeguarding and reported concerns to the local safeguarding team as required.
  - Published: 2022-05-12
- **leadership** _(moderate)_
  - Evidence: the provider's response had been, 'A very extreme course of action rather than supportive.'
  - Published: 2022-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-12
- Finding
  - Using medicines safely
  - Published: 2022-05-12
- Finding
  - Staffing and recruitment
  - Published: 2022-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-12
- Finding
  - Working in partnership with others
  - Published: 2022-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10177317455

HomeCare Compass is an independent guide and is not affiliated with the CQC.