# KB Solutionz Head Office

*Operated by KB Solutionz Limited.*

KB Solutionz Head Office is a CQC-regulated home-care agency in Hockley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2022

## Practical info

- Postcode: SS5 4DS
- Registered manager: Mukandi, Harukudzi
- Local authority: Essex
- Region: East
- City: Hockley
- Last CQC check: 22/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-03-22

### effective

- Finding
  - Is the service effective?
  - Published: 2022-03-22

### Other

- Finding
  - Evidence: Privacy, dignity and independence respected; warm and inclusive atmosphere observed.
  - Published: 2022-03-22
- Finding
  - Evidence: Strong community links, with people attending local clubs, voluntary jobs and social activities.
  - Published: 2022-03-22
- Finding
  - Evidence: Positive, open culture with visible, approachable registered manager and service manager.
  - Published: 2022-03-22
- Finding
  - Evidence: Staff received regular supervision and good induction including shadowing.
  - Published: 2022-03-22
- Finding
  - Evidence: Person-centred, comprehensive support plans evaluated every six months with people involved in planning.
  - Published: 2022-03-22
- Finding
  - Evidence: Medicines were managed safely with staff receiving training and regular competency checks.
  - Published: 2022-03-22
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, supporting a fulfilling everyday life.
  - Published: 2022-03-22
- **other** _(minor)_
  - Evidence: We recommend the provider ensures recruitment checks are in line with Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
  - Published: 2022-03-22
- **record_keeping** _(minor)_
  - Evidence: Some references were not dated and related emails to validate these references were not kept with staff files.
  - Published: 2022-03-22

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-03-22

### safe

- Finding
  - Is the service safe?
  - Published: 2022-03-22

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10175462412

HomeCare Compass is an independent guide and is not affiliated with the CQC.