# Seaars Care Ltd

Seaars Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2022

## Practical info

- Postcode: W1H 6BS
- Registered manager: Owusu, Stella
- Local authority: Westminster
- Region: London
- City: London
- Last CQC check: 24/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-06-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-24
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-06-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-24

### Other

- Finding
  - Evidence: Effective partnership working with health professionals and other agencies
  - Published: 2022-06-24
- Finding
  - Evidence: Positive engagement between registered manager, people, families and staff
  - Published: 2022-06-24
- Finding
  - Evidence: Working in line with Mental Capacity Act 2005
  - Published: 2022-06-24
- Finding
  - Evidence: Person-centred care plans capturing life stories, cultural, religious and sexuality needs
  - Published: 2022-06-24
- Finding
  - Evidence: Comprehensive induction and training with competency checks
  - Published: 2022-06-24
- Finding
  - Evidence: Safe recruitment with full pre-employment checks including DBS
  - Published: 2022-06-24
- Finding
  - Evidence: Effective risk assessment and mitigation including moving and handling plans
  - Published: 2022-06-24
- Finding
  - Evidence: People treated with politeness and respect by consistent regular care workers
  - Published: 2022-06-24
- **missed_or_late_visits** _(minor)_
  - Evidence: At this time the provider relied on informal processes to ensure that staff arrived on time, but there was a risk that this system may not be sufficient in the event the service grew substantially in future.
  - Published: 2022-06-24
- **record_keeping** _(minor)_
  - Evidence: Care notes were of a suitable quality but there was not a detailed process for reviewing and monitoring their quality in future.
  - Published: 2022-06-24
- **governance** _(minor)_
  - Evidence: Certain systems of audit and review had not yet been fully implemented due to the short period of time the service had been operating.
  - Published: 2022-06-24

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-24
- Finding
  - Planning personalised care
  - Published: 2022-06-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-24
- Finding
  - Using medicines safely
  - Published: 2022-06-24
- Finding
  - Staffing and recruitment
  - Published: 2022-06-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-24
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-06-24

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-06-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10166914310

HomeCare Compass is an independent guide and is not affiliated with the CQC.