# Anrapheal Care Agency Limited

Anrapheal Care Agency Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/05/2023

## Practical info

- Postcode: SE13 6EE
- Registered manager: Ulrich, Abimbola
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 13/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2023-05-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-13

### Other

- Finding
  - Evidence: End-of-life policy and training available; care plans designed to capture people's end-of-life wishes.
  - Published: 2023-05-13
- Finding
  - Evidence: Complaints policies in place with evidence of timely responses; staff confident concerns would be investigated.
  - Published: 2023-05-13
- Finding
  - Evidence: Registered manager proactively engaged with local authority, NHS trust organisations and local businesses to improve outcomes.
  - Published: 2023-05-13
- Finding
  - Evidence: Person-centred care plans capturing equality, diversity, cultural, religious and communication needs with regular reviews every 3 months.
  - Published: 2023-05-13
- Finding
  - Evidence: Registered manager maintained a working relationship with local pharmacy and had medicines management processes in place.
  - Published: 2023-05-13
- Finding
  - Evidence: Staff received induction, Care Certificate training, regular supervisions and unannounced spot checks at least monthly.
  - Published: 2023-05-13
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, references, qualifications, and right-to-work verification.
  - Published: 2023-05-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-05-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-13
- Finding
  - Using medicines safely
  - Published: 2023-05-13
- Finding
  - Staffing and recruitment
  - Published: 2023-05-13
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-13
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10161121404

HomeCare Compass is an independent guide and is not affiliated with the CQC.