# M N Pulse Solutions

*Operated by M N Pulse Solutions Ltd.*

M N Pulse Solutions is a CQC-regulated home-care agency in Bromsgrove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/09/2022

## Practical info

- Postcode: B61 8AB
- Registered manager: Nkomo, Nomvuyo
- Local authority: Worcestershire
- Region: West Midlands
- City: Bromsgrove
- Last CQC check: 23/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-23

### effective

- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-23

### Other

- Finding
  - Evidence: Initial assessments were detailed and recorded preferences including protected characteristics.
  - Published: 2022-09-23
- Finding
  - Evidence: Collaborative working with social workers, GPs and mental health teams.
  - Published: 2022-09-23
- Finding
  - Evidence: People felt involved in their care and staff respected privacy, dignity, and gender preferences.
  - Published: 2022-09-23
- Finding
  - Evidence: Registered manager took immediate action to implement an electronic care call monitoring system.
  - Published: 2022-09-23
- Finding
  - Evidence: People and their relatives felt safe with staff in their homes and protected from the risks of abuse.
  - Published: 2022-09-23
- Finding
  - Evidence: Staff were described as having a kind and caring approach and promoted people's independence.
  - Published: 2022-09-23
- **other** _(moderate)_
  - Evidence: One staff file had gaps in employment and education history, and these gaps had not been explored by the registered manager at interview stage.
  - Published: 2022-09-23
- **leadership** _(moderate)_
  - Evidence: the service was not consistently well managed and well-led. Leaders and the culture they created did not always promote high-quality, person-centred care.
  - Published: 2022-09-23
- **communication_with_families** _(minor)_
  - Evidence: Due to some staff's accent, some people and relatives could not always understand what was being said to them.
  - Published: 2022-09-23
- **consent_capacity** _(moderate)_
  - Evidence: Improvement was needed to include mental capacity assessment information in people's care plans.
  - Published: 2022-09-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-09-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-23
- Finding
  - Using medicines safely
  - Published: 2022-09-23
- Finding
  - Staffing and recruitment
  - Published: 2022-09-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-23

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-09-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-23
- Finding
  - Duty of candour
  - Published: 2022-09-23
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10161000025

HomeCare Compass is an independent guide and is not affiliated with the CQC.