# Ansar Projects

Ansar Projects is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/04/2023

## Practical info

- Postcode: NG31 7XT
- Registered manager: Harvey, Christine
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 01/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-04-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-01
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-01

### Other

- Finding
  - Evidence: Trans-inclusive accessible resources and staff pronoun recognition promoted an inclusive and equitable culture.
  - Published: 2023-04-01
- Finding
  - Evidence: Governance well-embedded with strong accountability frameworks, improvement plans, and a motivated registered manager.
  - Published: 2023-04-01
- Finding
  - Evidence: Accessible information throughout, including easy-read formats, friendly forms with pictures/symbols, and individual communication plans.
  - Published: 2023-04-01
- Finding
  - Evidence: Medicines managed safely with STOMP principles embedded and competency-assessed staff.
  - Published: 2023-04-01
- Finding
  - Evidence: Robust incident learning culture using reflective logs and behaviour incident records to drive continuous improvement.
  - Published: 2023-04-01
- Finding
  - Evidence: Ansar Champions of Excellence (ACE) group gave people meaningful opportunities to shape the service and develop community links.
  - Published: 2023-04-01
- Finding
  - Evidence: Person-centred staff team recruitment involving people using the service, including in interview processes.
  - Published: 2023-04-01
- Finding
  - Evidence: Strong staff retention achieved through creative valuation strategies, providing consistent care from familiar staff.
  - Published: 2023-04-01
- Finding
  - Evidence: Innovative 'know your body' accessible health resources developed in partnership with national charities, recognised by the LeDeR Programme.
  - Published: 2023-04-01
- Finding
  - Evidence: People were empowered to have maximum choice and control over their lives, supported by staff working in a least restrictive way.
  - Published: 2023-04-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
  - Published: 2023-04-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-01
- Finding
  - Staffing and recruitment
  - Published: 2023-04-01
- Finding
  - Using medicines safely
  - Published: 2023-04-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-01

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10160329535

HomeCare Compass is an independent guide and is not affiliated with the CQC.