# Ultimate Complex Care Ltd

Ultimate Complex Care Ltd is a CQC-regulated home-care agency in Weston-super-mare.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2022

## Practical info

- Postcode: BS22 6HB
- Registered manager: Muguti, Joseph
- Local authority: North Somerset
- Region: South West
- City: Weston-super-mare
- Last CQC check: 08/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-06
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-06

### effective

- Finding
  - Supporting people to eat and drink enough and access healthcare services
  - Published: 2023-01-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-06

### Other

- Finding
  - Evidence: Regular supervisions, staff meetings and welfare checks fostered open two-way communication
  - Published: 2023-01-06
- Finding
  - Evidence: People's communication needs assessed and addressed in care plans in line with Accessible Information Standard
  - Published: 2023-01-06
- Finding
  - Evidence: Flexible staffing with consistent teams assigned to individuals, providing continuity of care
  - Published: 2023-01-06
- Finding
  - Evidence: Positive person-centred culture with staff promoting independence and spending quality time with people
  - Published: 2023-01-06
- Finding
  - Evidence: Staff demonstrated detailed knowledge of people's needs and received role-specific training including epilepsy and PBM
  - Published: 2023-01-06
- Finding
  - Evidence: Personalised care plans accessible on staff handheld devices, reflecting individual wishes, goals and preferences
  - Published: 2023-01-06
- Finding
  - Evidence: Medicines managed safely with complete MAR records, body maps for topical medicines and PRN protocols
  - Published: 2023-01-06
- Finding
  - Evidence: Robust recruitment procedure including enhanced DBS checks, application forms, interviews and references
  - Published: 2023-01-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-01-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-06
- Finding
  - Using medicines safely
  - Published: 2023-01-06
- Finding
  - Staffing and recruitment
  - Published: 2023-01-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-06

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-01-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-06
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10154900391

HomeCare Compass is an independent guide and is not affiliated with the CQC.