# Vision Care Wakefield

*Operated by Vision Care Services (Uk) Limited.*

Vision Care Wakefield is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/09/2022

## Practical info

- Postcode: WF2 8DB
- Registered manager: Hussain, Ruqaiyyah
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 29/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-29
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-29

### Other

- Finding
  - Evidence: Working in partnership with healthcare professionals and local authority
  - Published: 2022-09-29
- Finding
  - Evidence: Management team approachable and complaints taken seriously
  - Published: 2022-09-29
- Finding
  - Evidence: Effective PPE provision and infection control aligned with COVID-19 guidance
  - Published: 2022-09-29
- Finding
  - Evidence: Staff treated people with kindness, dignity and respect according to relatives
  - Published: 2022-09-29
- Finding
  - Evidence: Person-centred care plans including life history, social, religious and cultural needs
  - Published: 2022-09-29
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references
  - Published: 2022-09-29
- Finding
  - Evidence: Staff knowledgeable about safeguarding and how to recognise and report abuse
  - Published: 2022-09-29
- **leadership** _(minor)_
  - Evidence: the registered manager there was no registered manager had recently left, and the service was being managed by the service director.
  - Published: 2022-09-29
- **record_keeping** _(moderate)_
  - Evidence: Another person's assessment identified a need to monitor food and fluid, however, there was nothing in the care plan to guide staff in how to carry out this task.
  - Published: 2022-09-29

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-29
- Finding
  - Staffing and recruitment
  - Published: 2022-09-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-29
- Finding
  - Using medicines safely
  - Published: 2022-09-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-29
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10154187927

HomeCare Compass is an independent guide and is not affiliated with the CQC.