# Care for You (UK) Limited

Care for You (UK) Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/02/2019

## Practical info

- Postcode: CV6 5SF
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 06/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Kindness and compassion of staff
  - Published: 2020-01-29

### effective

- Finding
  - Staff supervision and support
  - Published: 2020-01-29
- Finding
  - Nutrition and healthcare access
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff respected privacy and dignity, including not wearing uniforms to maintain discretion in the community
  - Published: 2021-01-30
- Finding
  - Evidence: Responsive complaints and concerns handling with issues acted on immediately
  - Published: 2021-01-30
- Finding
  - Evidence: People supported to maintain active social lives and independence in the community
  - Published: 2021-01-30
- Finding
  - Evidence: 24-hour on-call management support available to staff at all times
  - Published: 2021-01-30
- Finding
  - Evidence: Staff well-trained including in MCA principles, moving and handling, safeguarding, and medication administration
  - Published: 2021-01-30
- Finding
  - Evidence: Regular announced and unannounced spot checks by management to monitor care quality and records
  - Published: 2021-01-30
- Finding
  - Evidence: Comprehensive, person-centred care plans written in partnership with people and their relatives detailing likes, dislikes and preferences
  - Published: 2021-01-30
- Finding
  - Evidence: Consistent staffing with good retention rates and low sickness levels, providing continuity of care to people
  - Published: 2021-01-30
- Finding
  - Evidence: Cultural and diverse needs were taken into account, including food preferences and gender of care worker.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated awareness of safeguarding responsibilities and knew how to report concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: An on-call system was in operation outside office hours to ensure continuity of care.
  - Published: 2020-01-29
- Finding
  - Evidence: People were involved in reviewing their care plans and felt their preferences were met.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Cultural and diverse needs
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Staffing levels and consistency
  - Published: 2020-01-29
- Finding
  - Risk assessments
  - Published: 2020-01-29
- Finding
  - Safeguarding people from abuse
  - Published: 2020-01-29
- Finding
  - Medicines management and record keeping
  - Published: 2020-01-29
- Finding
  - Fit and proper persons employed (Regulation 19)
  - Published: 2020-01-29

### well_led

- Finding
  - Staff support and communication from management
  - Published: 2020-01-29
- Finding
  - Leadership and management stability
  - Published: 2020-01-29
- Finding
  - Quality monitoring and governance audits
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1012933568

HomeCare Compass is an independent guide and is not affiliated with the CQC.