# Bluebird Care (Welwyn & Hatfield)

*Operated by Emerald Dreams Limited.*

Bluebird Care (Welwyn & Hatfield) is a CQC-regulated home-care agency in Hatfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 03/05/2018

## Practical info

- Postcode: AL9 5AF
- Registered manager: Bennett, Ellen
- Local authority: Hertfordshire
- Region: East
- City: Hatfield
- Last CQC check: 11/Mar/2021 - 00:00

## Inspection findings

### caring

- Finding
  - People's independence is promoted
  - Published: 2021-10-30
- Finding
  - People are involved in decisions about their care
  - Published: 2021-10-30
- Finding
  - People are treated with kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - People are supported by a range of health professionals
  - Published: 2021-10-30
- Finding
  - People's nutritional and hydration needs are met
  - Published: 2021-10-30
- Finding
  - Consent is sought in line with the Mental Capacity Act 2005
  - Published: 2021-10-30
- Finding
  - Staff have the skills and training to provide effective care
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People consistently reported feeling safe, listened to and in control of their care, with staff promoting independence and dignity.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager commissioned external quality assurance surveys and maintained a joint action plan with the provider for continuous improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective recruitment, induction and ongoing supervision processes including competency-based shadowing and unannounced spot checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management with complete MAR records, regular audits and proactive resupply processes.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred culture embedded at all levels, with long-standing staff familiar with people's individual needs and preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went beyond their job role to support people's social inclusion, interests and hobbies, including organising community outings, creative activities and celebrations.
  - Published: 2021-10-30
- Finding
  - Evidence: No missed calls recorded since the beginning of the inspection year, supported by an electronic call monitoring system alerting staff to late visits.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff reported management to be very supportive during the pandemic.
  - Published: 2021-03-25
- Finding
  - Evidence: PPE was readily available and staff were following latest government guidance.
  - Published: 2021-03-25

### responsive

- Finding
  - Complaints and concerns are handled effectively
  - Published: 2021-10-30
- Finding
  - People are supported to avoid social isolation and pursue interests
  - Published: 2021-10-30
- Finding
  - Care is personalised and responsive to individual needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Medicines are managed safely
  - Published: 2021-10-30
- Finding
  - Recruitment procedures ensure staff are suitable
  - Published: 2021-10-30
- Finding
  - Staffing levels are sufficient to meet people's needs
  - Published: 2021-10-30
- Finding
  - Risks to people's safety and wellbeing are assessed and managed
  - Published: 2021-10-30
- Finding
  - People are protected from abuse and avoidable harm
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-03-25
- Finding
  - Staffing and recruitment
  - Published: 2021-03-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-03-25

### well_led

- Finding
  - Records are accurate and well maintained
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance systems are effective
  - Published: 2021-10-30
- Finding
  - Leadership is visible, approachable and supports staff
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1010950092

HomeCare Compass is an independent guide and is not affiliated with the CQC.