# A5O Ltd

A5O Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: SW18 1HT
- Registered manager: Osinloye, Florence
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-11
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-05-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-05-11
- Finding
  - Supporting people to live healthier lives and working with other agencies
  - Published: 2023-05-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-11
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2023-05-11

### Other

- Finding
  - Evidence: Person-centred care plans reflecting individual choices, communication needs and people's likes, dislikes and spiritual needs.
  - Published: 2023-05-11
- Finding
  - Evidence: Regular appraisals, supervisions, spot checks and satisfaction surveys in place to monitor quality and gather feedback.
  - Published: 2023-05-11
- Finding
  - Evidence: Positive feedback from family members and healthcare professionals praising staff kindness, professionalism and person-centred approach.
  - Published: 2023-05-11
- Finding
  - Evidence: Hugely improved governance and leadership since the last inspection; provider no longer in breach of regulations 12, 17 or 18.
  - Published: 2023-05-11
- Finding
  - Evidence: Close partnership working with healthcare professionals including weekly calls with hospital staff and specialist training up to 3 months.
  - Published: 2023-05-11
- Finding
  - Evidence: Strong continuity of care with punctual, consistent staff attendance monitored via electronic call monitoring.
  - Published: 2023-05-11
- Finding
  - Evidence: Safe recruitment procedures followed including employment history, DBS checks, references and visa expiry monitoring.
  - Published: 2023-05-11
- Finding
  - Evidence: Medicine administration records were fully completed, accurate and regularly audited, with prompt action taken on errors.
  - Published: 2023-05-11
- **staff_training** _(minor)_
  - Evidence: the registered manager told us they were in the process of arranging the recently introduced mandatory training for staff working with people with a learning disability and people with autism.
  - Published: 2023-05-11
- **medication_management** _(minor)_
  - Evidence: there wasn't a protocol in place to indicate the dose and what the 'as required' medicines should be given for, to the person.
  - Published: 2023-05-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-11
- Finding
  - Planning personalised care to ensure people have choice and control; meeting communication needs
  - Published: 2023-05-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-11
- Finding
  - Staffing and recruitment
  - Published: 2023-05-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-11
- Finding
  - Using medicines safely
  - Published: 2023-05-11

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-11
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2023-05-11
- Finding
  - Continuous learning and improving care; Duty of Candour
  - Published: 2023-05-11
- Finding
  - Managers and staff being clear about their roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10091094862

HomeCare Compass is an independent guide and is not affiliated with the CQC.