# Fame 24hour Care Limited

Fame 24hour Care Limited is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/09/2022

## Practical info

- Postcode: IP2 0HH
- Registered manager: Ogunnowo, Bankole
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 16/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Caring
  - Published: 2022-09-16

### effective

- Finding
  - Effective
  - Published: 2022-09-16

### Other

- Finding
  - Evidence: Timely referrals to healthcare professionals and good partnership working with local authority
  - Published: 2022-09-16
- Finding
  - Evidence: Risk assessments carried out, regularly reviewed, with measures to mitigate risks
  - Published: 2022-09-16
- Finding
  - Evidence: People treated with dignity, kindness and respect; consent sought before care
  - Published: 2022-09-16
- Finding
  - Evidence: Staff received induction, ongoing training, supervisions and appraisals; Care Certificate available
  - Published: 2022-09-16
- Finding
  - Evidence: Safe recruitment with DBS checks and references obtained
  - Published: 2022-09-16
- Finding
  - Evidence: Staff followed good infection prevention and control practice and wore PPE
  - Published: 2022-09-16
- Finding
  - Evidence: People received their medication as prescribed and staff managed medicines safely
  - Published: 2022-09-16
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-09-16
- **incident_learning** _(moderate)_
  - Evidence: there were inconsistencies in the analysis and follow up to identify lessons learnt, duty of candour and prevent reoccurrence.
  - Published: 2022-09-16
- **record_keeping** _(moderate)_
  - Evidence: not all versions kept in people's homes or that they could access electronically were accurate, despite them advising the office staff of this.
  - Published: 2022-09-16
- **person_centred_care** _(moderate)_
  - Evidence: Daily records seen were task led focused and did not always reflect people's mood, wellbeing and their individual preferences and wishes.
  - Published: 2022-09-16
- **complaints_handling** _(moderate)_
  - Evidence: Management can be defensive if you try to raise things. I felt like I was in the wrong, it put me off so I don't bother anymore.
  - Published: 2022-09-16
- **communication_with_families** _(moderate)_
  - Evidence: There is a lack of communication. You can wait ages for a reply. It is so frustrating and causes such distress.
  - Published: 2022-09-16
- **missed_or_late_visits** _(critical)_
  - Evidence: they had not initially identified the two missed visits we had found.
  - Published: 2022-09-16
- **staffing_levels** _(moderate)_
  - Evidence: A high turnover of staff had impacted at times on the continuity of care.
  - Published: 2022-09-16
- **governance** _(moderate)_
  - Evidence: Governance systems did not provide effective oversight of the service and its performance.
  - Published: 2022-09-16
- **safeguarding** _(critical)_
  - Evidence: we found two safeguarding concerns had not been escalated properly to CQC
  - Published: 2022-09-16

### responsive

- Finding
  - Responsive
  - Published: 2022-09-16

### safe

- Finding
  - Safe
  - Published: 2022-09-16

### well_led

- Finding
  - Well-led
  - Published: 2022-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10090641315

HomeCare Compass is an independent guide and is not affiliated with the CQC.