# Royalcare- Thanet

*Operated by Sreevijay Ltd.*

Royalcare- Thanet is a CQC-regulated home-care agency in Broadstairs.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/05/2022

## Practical info

- Postcode: CT10 2QQ
- Registered manager: Babu, David
- Local authority: Kent
- Region: South East
- City: Broadstairs
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-09
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-06-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-09
- Finding
  - Assessing people's needs and choices
  - Published: 2022-06-09

### Other

- Finding
  - Evidence: Provider values of Care, Attentiveness, Respect and dignity, and Empowerment shared by staff team
  - Published: 2022-06-09
- Finding
  - Evidence: Compassionate end-of-life care evidenced by family thank-you cards
  - Published: 2022-06-09
- Finding
  - Evidence: Effective partnership working with healthcare professionals
  - Published: 2022-06-09
- Finding
  - Evidence: Electronic care system providing live care plan access and medication alerts
  - Published: 2022-06-09
- Finding
  - Evidence: Staff completed Care Certificate, mandatory training and regular supervision
  - Published: 2022-06-09
- Finding
  - Evidence: Person-centred care plans including life history, cultural and diversity needs
  - Published: 2022-06-09
- Finding
  - Evidence: People and relatives reported feeling safe and praised kind, caring staff
  - Published: 2022-06-09
- Finding
  - Evidence: People supported by regular staff who arrived on time and stayed the right amount of time
  - Published: 2022-06-09
- **leadership** _(moderate)_
  - Evidence: There was no system in place to review their emails to ensure there was no outstanding work to be followed up.
  - Published: 2022-06-09
- **medication_management** _(minor)_
  - Evidence: When people needed transdermal patches... staff had not consistently noted where the patch had been placed.
  - Published: 2022-06-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-09
- Finding
  - Using medicines safely
  - Published: 2022-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-09
- Finding
  - Staffing and recruitment
  - Published: 2022-06-09

### well_led

- Finding
  - Engaging and involving people, public and staff; partnership working
  - Published: 2022-06-09
- Finding
  - Promoting a positive person-centred culture
  - Published: 2022-06-09
- Finding
  - Duty of candour
  - Published: 2022-06-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10087632956

HomeCare Compass is an independent guide and is not affiliated with the CQC.