# DBAM Guildford

*Operated by DBAM Solutions Ltd.*

DBAM Guildford is a CQC-regulated home-care agency in Guildford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/04/2022

## Practical info

- Postcode: GU2 8XG
- Registered manager: Nsabagwa, Doreen
- Local authority: Surrey
- Region: South East
- City: Guildford
- Last CQC check: 12/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well-supported with open-door management policy and accessible channels for raising concerns.
  - Published: 2023-10-07
- Finding
  - Evidence: Quality monitoring systems including monthly medicines audits and regular spot checks of care delivery.
  - Published: 2023-10-07
- Finding
  - Evidence: Effective multi-agency working with occupational therapists, palliative care specialists, local authorities and CCGs.
  - Published: 2023-10-07
- Finding
  - Evidence: Strong registered manager providing visible leadership, regular home visits and responsive management.
  - Published: 2023-10-07
- Finding
  - Evidence: Complaints handled effectively in line with procedure, with complainants satisfied with resolutions.
  - Published: 2023-10-07
- Finding
  - Evidence: People received care from consistent staff, fostering positive relationships and person-centred care.
  - Published: 2023-10-07
- Finding
  - Evidence: Staff received thorough induction including shadowing, regular supervision and ongoing training.
  - Published: 2023-10-07
- Finding
  - Evidence: Medicines managed safely with training, competency assessments, spot checks and monthly audits.
  - Published: 2023-10-07
- Finding
  - Evidence: Robust risk assessments carried out across multiple domains, regularly reviewed and updated following incidents.
  - Published: 2023-10-07
- Finding
  - Evidence: People felt safe with staff and relatives praised staff competency with equipment such as hoists and profiling beds.
  - Published: 2023-10-07
- **communication_with_families** _(minor)_
  - Evidence: Two people told us they sometimes found communication difficult with staff whose first language was not English. 'There is sometimes a bit of a language barrier with one or two of them.'
  - Published: 2023-10-07
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people told us staff timekeeping had not always been good but had improved in recent weeks. One person told us staff were sometimes late for their calls and they did not always get a message
  - Published: 2023-10-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10086770014

HomeCare Compass is an independent guide and is not affiliated with the CQC.