# Expert Care Solutions – Worcester Park

*Operated by Expert Care Solutions Ltd.*

Expert Care Solutions – Worcester Park is a CQC-regulated home-care agency in Worcester Park.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/05/2022

## Practical info

- Postcode: KT4 7JZ
- Registered manager: Namulondo, Hajarah
- Local authority: Kingston upon Thames
- Region: London
- City: Worcester Park
- Last CQC check: 21/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-21
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-05-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-21

### Other

- Finding
  - Evidence: Strong partnership working with GPs, hospitals, physiotherapists and district nurses
  - Published: 2022-05-21
- Finding
  - Evidence: Effective quality assurance, spot checks and engagement via surveys
  - Published: 2022-05-21
- Finding
  - Evidence: Positive relative feedback about caring, dignified and respectful staff
  - Published: 2022-05-21
- Finding
  - Evidence: Person-centred care plans reflecting people's history, preferences and end of life wishes
  - Published: 2022-05-21
- Finding
  - Evidence: Regular staff training, supervision, induction and Care Certificate support
  - Published: 2022-05-21
- Finding
  - Evidence: Detailed, personalised risk assessments covering mobility, falls and medicines
  - Published: 2022-05-21
- Finding
  - Evidence: Clear safeguarding processes and staff knowledge of how to report abuse
  - Published: 2022-05-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-21
- Finding
  - Using medicines safely
  - Published: 2022-05-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-21
- Finding
  - Staffing and recruitment
  - Published: 2022-05-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-21
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-05-21
- Finding
  - Duty of candour
  - Published: 2022-05-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10086441080

HomeCare Compass is an independent guide and is not affiliated with the CQC.